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Posts tagged as “digital transformation”

JOYFul Leadership in the Time of Digital Transformation

“The next 3-5 years will remind us that COVID-19 was the lightning before the thunder” * This sentence in a Fast Company article, reinforced a creepy feeling that this pandemic will be a long-haul adventure. Looking through this lens, it may be likely ...

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Amazing Business Radio: Jason Ten-Pow

Authentic Customer Conversations Collecting, Sharing, and Acting on Customer Knowledge Shep Hyken interviews Jason Ten-Pow, CEO and President of ONR, the CX consulting firm he founded in 2009. They discuss how businesses can create long-term and sustainable revenue and profits by talking to their customers. .   Top Takeaways: When businesses take the mundane transactions […]

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Amazing Business Radio: Paula Courtney

Investing in the Customer Experience Looking at Business through the Eyes of the Customer   Shep Hyken interviews Paula Courtney, President of the Verde Group. They discuss how businesses should invest in delivering a WOW customer experience. Top Takeaways: Even if you are in a B2B industry, decision-makers are still likely to compare you to their best experiences as […]

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