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Seven Things No One Tells You About Walt Disney World

Beyond the usual tips for what to eat and what to ride in Disney World, there are still some lesser-known points that no one really talks about that are sure to make a big difference in your vacation planning.
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Disney Parks Chairman Comments on the New Disney Genie Service

Disney Parks Chairman Josh D'Amaro has made comments about the Disney Genie service. Here's what he had to say.

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The “Always” Concept: What We Must Always Do For Our Customers

One of the big concepts we teach in our customer service training programs is the concept of Always. This is the backbone of creating customer amazement. When the customer uses the word always followed by something positive, you are creating a predictable experience, and even more important, you are operating in the zone of amazement. For example, your customers might […]

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5 Top Customer Service Articles of the Week 7-26-2021

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Negative Employee Experiences Can Translate Into Poor Customer Service, Report Says by Emilie Shumway (HR […]

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London’s Greatest Ever Hotels With Gourmet Stay Offers

Going to the countryside for peace and quiet? You may be better off in London. VisitBritain may have lamented on the inbound tourism demise to 28% of 2019 levels (from latest update May 7th), but domestic tourism is resetting the balance – especially amongst those idyllic spots perceived as less harried than the rest. Quite simply, … Continued

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